Privacy and Cookie Policy

We respect the privacy of visitors to our websites and ensure that the personal information you provide to us is treated confidentially. Processing of personal data is done in a manner that complies with the requirements of the General Data Protection Regulation (GDPR).


Purposes of data processing

When you place an order, we require your name, email address, delivery address, and payment details to fulfill your order and keep you informed of its progress. With your permission, we store your personal data and data related to your order and the use of our services to make shopping at Engels as pleasant as possible. This allows us to personalize the website and recommend products or services that you may find interesting. With your consent, we use your data to inform you about the development of the website and about special offers and promotions. If you no longer wish to receive this information, you can let us know by sending us an email or adjusting your preferences in my account. When you create an account at Engels, we store your data. In your Engels login account, we store information such as your name and address, telephone number, email address, delivery, and payment details so that you do not have to enter them again with each order. If you fill out a contact or registration form on the website, or send us an email, the data you send us will be stored for as long as necessary for the nature of the form or the content of your email requires for complete response and handling. Data about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.


Click behavior and visit data

General visit data is kept on the website. In this context, the IP address of your computer, any username, the time of retrieval, and data sent by the visitor's browser may be recorded and used for statistical analyses of visit and click behavior on the website. We also optimize the operation of the website with this information. We try to anonymize this data as much as possible. This data is not provided to third parties.


Google and Bing Analytics

We use Google and Bing (Microsoft) Analytics to track how users use our websites and how effective our Adwords ads are on Google and Bing search result pages. The information obtained, including your computer's address (IP address), is transferred to and stored by Google and Microsoft on servers. Read Google's privacy policy and Microsoft's privacy policy for more information, as well as Google Analytics' specific privacy policy. Google and Bing use this information to track how our websites are used, to provide reports on the websites to us, and to provide its advertisers with information about the effectiveness of their campaigns. Google and Bing may provide this information to third parties if Google and/or Bing are legally obliged to do so, or if these third parties process the information on behalf of Google/Bing. We have no influence on this. We have allowed Google and Bing to use the obtained analytics information for other Google and Bing services.


Hotjar addition

To improve the user experience on our website, we use Hotjar. Hotjar is an analysis and feedback tool that gives us insight into the behavior of our website visitors through heatmaps, recordings of user sessions, feedback polls, and surveys. This allows us to optimize our website and better tailor it to the needs of our visitors.


Access, correction, and right of objection

If you have a relationship with our company, you have the opportunity to view your personal data upon written request. If the overview provided by us contains inaccuracies, you can request us in writing to change or delete the data. In addition, you can inform us in writing if you do not wish to be approached with information about our products and services by reporting this in writing to the following address:

Engels Group NV
Attn: Data Protection Officer
Park Forum 1139


Adjust privacy statement

We reserve the right to adjust this privacy and cookie statement. Changes will be published on this website.


Cookies we collect

COOKIE name COOKIE description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency.
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID.
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_HJCLOSEDSURVEYINVITES Used to track whether a visitor has already been invited to a survey.
_HJDONEPOLLS Keeps track of whether a visitor has already participated in a poll.
_HJMINIMIZEDPOLLS Used to remember if the poll widget has been minimized.
_HJSESSIONRESUMED Maintains a unique session ID to analyze the visitor's behavior on the website.
_HJUSERID Unique user identification used to track the visitor's behavior across multiple page visits.
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